Shipping policy

Shipping Policy

Thank you for shopping with us. This Shipping Policy outlines how we handle order processing, shipping, delivery, and related services to ensure a transparent and reliable experience for our customers.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

During peak seasons, promotions, or holidays, processing times may be extended slightly. We appreciate your patience in such cases.

2. Shipping Rates & Delivery Estimates

United States

Standard Shipping: 5–10 business days
Expedited Shipping: 3–7 business days

International Shipping

Standard International: 7–15 business days
Express International: 5–10 business days

Shipping charges for your order will be calculated and displayed at checkout.

3. Free Shipping

We offer free standard shipping on all orders over a specified amount (if applicable). The minimum purchase threshold will be clearly displayed on our website or during checkout.

4. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24–48 hours.

5. Customs, Duties, and Taxes

We are not responsible for any customs duties, taxes, or import fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

6. Delays & Delivery Issues

While we strive to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control, such as:

Weather conditions
Carrier delays
Customs inspections
Incorrect shipping information

We are not liable for delays caused by these external factors but will assist you in tracking and resolving delivery issues whenever possible.

7. Incorrect Shipping Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, please contact us immediately at vickiedunn743@outlook.com. We will do our best to correct it before shipment.

8. Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the carrier. If your tracking information shows that your package was delivered but you have not received it, please:

Check with neighbors or your local carrier office
Contact the shipping carrier directly
Reach out to us for assistance

9. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the damaged item(s) and packaging

We will assess the situation and provide a replacement or refund where applicable.

10. Multiple Shipments

In some cases, your order may be shipped in multiple packages due to product availability or warehouse locations. You will receive separate tracking numbers for each shipment.

11. Shipping Restrictions

We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted regions (if applicable). Please check during checkout for availability.